telephone UK: +44 (0)203 282 7111   |   US: +1 917 551 5587   |   telephone info@km-itsolutions.com
 

IT Support

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Remote Management

Combined with routine site visits (RSV), we use software which enables us to securely log in to PC’s, Mac’s and Mobile devices with users’ permission to deliver attentive IT support. We provide remote desktop support for all IT related issues and offer assistance for core Microsoft Office applications. If remote support does not resolve the issue, we will ensure to arrange an onsite visit at a mutually agreeable time.

Benefits of Remote Management

✓ Online support for desktop and system infrastructure
✓ Smartphone support
✓ Interactive chat with technician
✓ Ability to stop remote control or disconnect any time
✓ Saves costs of permanent onsite IT presence
✓ Issues can be addressed promptly using secure online software

Desktop Support Services

We support all current versions of Windows & Mac operating systems, these include:

✓ Windows 7
✓ Windows 8
✓ Windows 10
 Mac OS X

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Server Support Services

We support all current versions Windows Server and Applications:

 Windows Server 2008
 Windows Server 2012
 Windows Server 2016
✓ Exchange 2010
 Exchange 2013
 Exchange 2016

Network and Infrastructure Management

We take pride in ensuring the IT infrastructure works in an effective and efficient manner to support the individual business needs of our clients. We work closely with our clients to understand their businesses and offer tailored Network and Infrastructure Management packages.

✓ Server management
✓ Server maintenance

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