*Telephone calls with KM IT Solutions are recorded for quality and training purposes*
- Basis of the contract
Any orders accepted by KM IT Solutions Ltd shall be subject to these conditions of sale and no other conditions shall apply unless expressly agreed in writing by KM IT Solutions Ltd.
- Guarantees and Warranties
Hardware and software products are covered by their respective manufacturers’ warranties except where the defect results from misuse, fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow instructions or lack of technical understanding, misuse or alteration or repair of the product. Any claim for defect must be notified to KM IT Solutions Ltd within three days of receipt of the goods or where the defect was not apparent on reasonable inspection within seven days after discovery of the defect. If upon inspection, the manufacturer deems the product not faulty; KM IT Solutions Ltd reserves the right to return the product to the customer and to re-invoice.
- Non Delivery
Claims for non – delivery must be made within three days of the invoice date.
- Returned Goods and Cancellations
Returned goods and cancellations must be notified within 14 days. The customer shall not return any goods (except in accordance with Condition 2.) or cancel any orders without the company’s prior written consent. Such consent will not be given where goods have been specifically purchased by the company to meet the customer’s requirements. If the company in its discretion gives consent then the goods must be returned within 5 days of consent. All goods must be returned in the manufacturer’s original packaging in a pristine condition, unopened and complete with all accessories, manuals and other documentation. Any return not complying with these terms may be rejected. A minimum handling charge of 25% may be levied on a product ordered in error or not required.
- Consequential Loss
We do not accept responsibility for compatibility issues or for any indirect loss no matter how incurred.
- Statutory Rights
Your existing consumer statutory rights are not affected by these warranties and conditions.