Our Performance

IT is business critical to any company, therefore at KM IT Solutions, excellent customer care is part of our team ethos.

Our dedicated support team pride themselves in ensuring that clients are supported with minimum or ideally no impact to their daily business.

Ticketing system

Our ticketing system drives internal performance targets and is in place to provide assurance that all correspondence is logged whether a ticket is raised by email exchange or a phone conversation. We generate a quarterly report for our clients to show the level of service provided is in line with our Key Performance Indicators, as well as to identify ongoing areas of concern and propose possible long term solutions.



Total Tickets Received

Email Response


Average Email 1st Response Time



1st contact resolution

Phone wait


Average phone wait time

Data captured within the last 30 days

What our clients are saying?

Call us today at +44 (0)203 282 7111
or email us at info@km-itsolutions.com

Excellent customer care is part of our team ethos

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