KMIT are an absolute joy to work with: responsive, professional, efficient, proactive, and most of all, personable. For a technical dummy like myself it is great comfort to know that help is only ever be an email or phone call away, and problems are consistently dealt with in a short time with minimum fuss.
IT is business critical to any company, therefore at KM IT Solutions, excellent customer care is part of our team ethos.
Our dedicated support team pride themselves in ensuring that clients are supported with minimum or ideally no impact to their daily business.
Ticketing system
Our ticketing system drives internal performance targets and is in place to provide assurance that all correspondence is logged whether a ticket is raised by email exchange or a phone conversation. We generate a quarterly report for our clients to show the level of service provided is in line with our Key Performance Indicators, as well as to identify ongoing areas of concern and propose possible long term solutions.
Tickets
Total Tickets Received
Email Response
Average Email 1st Response Time
Resolution
1st contact resolution
Phone wait
Average phone wait time
Data captured within the last 30 days
What our clients are saying?
Kapil and his team provide knowledgeable and timely service with a personal touch. KM IT was able to get to know our employees very well throughout our over ten year long working relationship and were a calming and reliable presence four our IT needs. KM IT also assisted us with several successful projects to help modernize our IT environment, including moving us from physical servers to the cloud, and from desk-based land-line phones to VOIP. Highly recommend KM IT for small to medium sized business based in the UK looking for a solid outsourced IT MSP.
I have worked in many different companies in London and around the world, and top of my requirements is always good IT service. Working as an assistant to the CEO’s, I need the technology around us to always shine at the right time! KM IT have always shone through and have been far and above the rest. They are helpful, insightful and always willing to look at issues from all angles. They put their clients needs first, and always with a smile! I could not recommend them enough.
I managed a contract with KM IT for 4.5 years, as Operations Manager for a small Not For Profit. They are a very approachable, friendly and professional team that helped and advised us on any hardware or software implementations. They understood that as a Not For Profit our budgets were tiny and they helped us source the latest licenses and hardware that were in our price range but were also good quality, long-lasting and met our business needs to a T.
I have a lot of time for the KM IT Solutions team. They have always been very professional, friendly and could trust them to provide a solution for us. Have received support from the teams both in-person and remotely. Always showed great patience and provided really clear instructions over the phone when we needed help. Would highly recommend their services!
KM IT provided end-to-end support for our networks, phones, printers, servers, and workstations. They always acted as our IT partner providing excellent value and customer service. Our staff always felt they were part of the team. KM IT did an excellent job of meeting our IT expectations while remaining within our limited IT budget.
I have known and worked with KM-IT Solutions since 2015. They have assisted me in setting up the technology infrastructure at two businesses.
My experience with KM IT and the whole team there has been excellent. They are responsive with a ‘can do’ attitude. they provide thoughtful and reasoned advice when asked. I also believe that they offer excellent value and are always available when something goes wrong.
I and my family have also used KM IT for our personal IT challenges. The family is very impressed by the firm’s knowledge and professionalism and always solve the issue(s). I would unequivocally recommend KM IT Solutions to be your technology partners.