telephone UK: +44 (0)203 282 7111   |   US: +1 917 551 5587   |   telephone info@km-itsolutions.com
 

Our Performance

IT is business critical to any company, therefore at KM IT Solutions, excellent customer care is part of our team ethos. Our dedicated support team pride themselves in ensuring that clients are supported with minimum or ideally no impact to their daily business.

Our ticketing system drives internal performance targets and is in place to provide assurance that all correspondence is logged whether a ticket is raised by email exchange or a phone conversation. We generate a quarterly report for our clients to show the level of service provided is in line with our Key Performance Indicators, as well as to identify ongoing areas of concern and propose possible long term solutions.

Response Times

Average 1st Response time

21 minutes 25 seconds (as at Q4 2018)

Average 1st Response within SLA

100% (as at Q4 2018)

What our clients are saying?

``Up to KM's usually high standard of support- thanks guys, appreciated``

Computer Software

``Very helpful and knowledgeable as ever. Everything is now working perfectly. Thanks for your help.``

Investment Management

``Very quick response time and quality service as usual. Thanks Guys.``

Environmental Services

``Immediate, friendly service and my problem was fixed in no time. Thank you for making a remote worker not feel remote at all ☺``

Environmental Services

``Efficient as always, thank you for all your help.``

Environmental Services

``Our experience of working with KM IT Solutions has always been first class. Keep up the good work!``

Mining & Metals

``Brilliant and super-efficient service as always.``

Financial Services

``Prompt, professional and personal…the three P’s ☺``

Computer Software

``Extremely useful and friendly as per usual. Thanks!``

Wealth Management

``Super-efficient and friendly service.``

Financial Services

``The team was very helpful and solved the issues we had instantly.``

Wealth Management

``KMIT are always thorough, they always follow up after they have solved the problem, and asks if they can help with anything else. Really nice team, always a pleasure to have in the office.``

Environmental Services