Combined with routine site visits (RSV), we use software which enables us to securely log in to PC’s, Mac’s and Mobile devices to deliver attentive IT support.
We provide remote desktop support for all IT related issues and offer assistance for core Microsoft Office applications. If remote support does not resolve the issue, we will ensure to arrange an onsite visit at a mutually agreeable time.
Benefits of Remote Management
✓ Online support for desktop and system infrastructure
✓ Smartphone support
✓ Interactive chat with technician
✓ Ability to stop remote control or disconnect any time
✓ Saves costs of permanent onsite IT presence
✓ Issues can be addressed promptly using secure online software
Qualified IT specialists on location, supporting your users in person
What is Onsite / Deskside IT Support?
There are occasions when nothing betters the immediacy and intimacy of a qualified IT specialist on location, assisting your users in person. Our range of service desk options include onsite / deskside support, where an accredited engineer visits or is based at your site as required.
We support many SMBs, and can tailor our onsite / deskside support in line with your budget.
An investment in IT support is an investment in the productivity of your people. There can be fewer stronger statements to your employees than the presence of skilled engineers onsite, by their desks and responding to their needs.